Privacy Policy

At Globetrotter Getaways, located at 222 Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, services, or otherwise interact with us. Our Data Protection Officer is Isabella Rodriguez, and you can reach her at isabella.rodriguez@globetrottergetaways.com or (312) 555-9090.

This Privacy Policy applies to all users of our services, regardless of their location. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand your rights and our responsibilities.

We may update this Privacy Policy from time to time. We will post any changes on our website and, where appropriate, notify you by email. Please check this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Data Collection

We collect several types of information from and about users of our services, including:

  • Personal Information: This includes your name, email address, phone number, postal address, date of birth, and passport information. We collect this information when you create an account, book a trip, subscribe to our newsletter, or contact us.
  • Payment Information: When you make a purchase through our website, we collect your payment information, such as your credit card number, expiration date, and billing address. This information is processed by our secure payment gateway and is not stored on our servers.
  • Travel Preferences: We collect information about your travel preferences, such as your preferred destinations, travel dates, interests, and dietary restrictions. This information helps us to personalize your travel experiences and provide you with tailored recommendations.
  • Device Information: We collect information about the devices you use to access our website, such as your IP address, browser type, operating system, and device identifiers. This information helps us to improve our website and ensure it is compatible with your devices.
  • Usage Data: We collect information about how you use our website, such as the pages you visit, the links you click, and the searches you conduct. This information helps us to understand how users interact with our website and to improve its functionality and user experience.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our website. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more information.

We also collect information from third-party sources, such as travel partners and social media platforms. For example, if you connect your social media account to our website, we may collect information about your profile and contacts. We only collect information from third-party sources when you have given your consent or when it is necessary to provide you with our services.

We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove the information from our systems.

Data Usage

We use the information we collect for the following purposes:

  • Providing Services: We use your personal information to process your bookings, manage your travel itineraries, and provide you with customer support. This includes communicating with you about your bookings, sending you travel confirmations, and providing you with updates on your trip.
  • Personalizing Experiences: We use your travel preferences to personalize your travel experiences and provide you with tailored recommendations. This includes suggesting destinations, activities, and accommodations that match your interests.
  • Improving Our Website: We use device information and usage data to improve our website and ensure it is compatible with your devices. This includes identifying and fixing technical issues, optimizing our website for different devices and browsers, and improving its functionality and user experience.
  • Marketing Communications: With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email or by contacting us directly.
  • Legal Compliance: We may use your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
  • Security: We use your personal information to protect our website and services from fraud, unauthorized access, and other security threats.
  • Analytics: We analyze user behavior and trends to improve our services and understand our customer base better. This helps us make informed decisions about our product offerings and marketing strategies.

We will only use your personal information for the purposes for which it was collected, unless we have obtained your consent to use it for another purpose. If we need to use your personal information for a new purpose, we will notify you and seek your consent, if required by law.

We do not sell your personal information to third parties. We may share your information with trusted partners who assist us in providing our services, but we will only do so with your consent and under strict confidentiality agreements.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
  • Data Backups: We regularly back up your personal information to prevent data loss.
  • Firewalls: We use firewalls to protect our systems from unauthorized access.
  • Intrusion Detection Systems: We use intrusion detection systems to monitor our systems for suspicious activity.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

In the event of a data breach, we will notify you and the relevant authorities as required by law. We will also take steps to mitigate the impact of the breach and prevent future breaches.

Data Sharing

We may share your personal information with the following categories of recipients:

  • Travel Partners: We share your personal information with our travel partners, such as airlines, hotels, and tour operators, to facilitate your bookings and provide you with our services.
  • Payment Processors: We share your payment information with our payment processors to process your payments.
  • Service Providers: We share your personal information with our service providers, such as IT support providers, marketing agencies, and customer service providers, to assist us in providing our services.
  • Legal Authorities: We may share your personal information with legal authorities if required by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information to the acquiring entity.

We only share your personal information with third parties who have agreed to comply with our privacy standards and who have implemented appropriate security measures to protect your information.

We may also share aggregated and anonymized data with third parties for research and analytical purposes. This data does not identify you personally.

User Rights

You have the following rights regarding your personal information:

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal information.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information.
  • Right to Withdraw Consent: If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.
  • Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise your rights, please contact us at isabella.rodriguez@globetrottergetaways.com or (312) 555-9090. We will respond to your request within 30 days.

We may require you to verify your identity before we can process your request. We may also deny your request if it is unfounded, excessive, or violates the rights of others.